When are Vision Points added?
Vision Points are added after Stripe verifies a successful checkout and the webhook reconciles your account balance.
VISION MADE
VISION MADE SUPPORT
Help for your private studio.
Get clear next steps for Vision Points, AI creation, saved proofs, product checkout, shipping, and customer care.
HELP WITH
Vision Points
Missing balance, checkout questions, duplicate payments, or how points are used.
Open VaultHELP WITH
Create + Studio
Help with prompts, generation, saved proofs, and finding your latest work.
Open StudioHELP WITH
Product Orders
Track product checkout, production status, shipping, and order records.
Track OrdersHELP WITH
AI Concierge
Ask normal questions, improve prompts, plan gifts, or shape a product idea.
Ask PipCOMMON QUESTIONS
Launch support answers.
Do failed generations use Vision Points?
No. Vision Made is designed to spend Vision Points only when a creation successfully completes.
Can I order a product right away?
Product checkout is available from Reality after you save a proof. Live production remains protected by safety controls while launch testing continues.
What should I include in a support email?
Send your account email, order ID or Stripe session if available, a clear issue summary, and photos for product issues.